Policies

K2's Dream House — Policies

Policies

Shipping

Every order is processed and shipped within 1 to 2 business days of receiving payment. From there, timing depends on your destination and the method you chose at checkout, USPS typically runs 2 to 3 days, with domestic and international varying a bit further.

Once your package is handed off, you'll get a tracking number so you can watch it move. From that point on, delivery is out of our hands, we can't take responsibility for delays, lost or stolen packages, unclaimed deliveries, or an address that wasn't entered correctly. Double check your shipping info before you check out. It makes all the difference.

Local pickup

Choosing pickup at checkout means your order will be ready within 1 to 2 business days once processing wraps up. Pickup windows run Monday through Friday, 12 to 4 PM, and we'll send a confirmation with instructions the moment it's ready.

Running late or out of town? We'll hold your order for up to 10 days, no questions asked.

Pre-order

A pre-order is made specifically for you, so this one's worth reading closely before you commit. Processing takes 7 to 14 business days and covers sourcing, customization, and quality checks. Weekends and holidays don't count toward that window, and the clock starts the business day after your payment clears.

Shipping time is already built into that processing window, and you'll get tracking as soon as it's on its way.

Pre-orders are final. No cancellations, refunds, or chargebacks once it's placed, and no changes once it's submitted. Take a breath and make sure everything's right before you check out.

Refunds & damages

All sales are final, we don't accept returns or exchanges unless something went wrong on our end.

Wrong order

Received something other than what you ordered? Reach out within 48 hours of delivery with your order number, photos of what arrived, and a quick description of the issue. Give us 12 to 24 hours to respond, once we've verified it, we'll make it right with a refund or exchange.

Damaged or defective

Contact us immediately if something arrives damaged or defective, along with photo evidence. We'll review your case and take it from there, whether that's a replacement or a refund where applicable.

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